I received my new Hammer K3 winner couple days ago and finally got it all set up and the electric run. I pluggged it in and no power. After I thought I checked everything, I called Hammer at 5:30 pm on a Friday and someone answered the phone. The person was patient and got me running. I'm good for the weekend. I continued to tell him how helpful everyone has been at Hammer. From purchased to delivery and set up, it couldn't have been a better experience. Funny thing is the guy who answered was the president of the company. He welcomed me to the family and gave me a few more pointers. Reaffirms my decision to purchase Hammer. Special thanks to Rich in sales and the support team who has called twice since delivery to let me know they are available to me if I need them. Well done everyone.