Anyone else having issues with Rowmark (or anything else) being bowed really bad, coming from JDS? I've been in discussion with them for over a year now, and it's marked on our account that all material must be checked to make sure it's flat, but everything that comes in has about a 3/16" curl across the 12" dimension on a 12" x 24". I've called, I've sent photos, I've taken samples to the trade shows and left them with JDS, and yesterday, I spoke to my sales rep that told me that they sell 1000's of sheets a week and I'm the only person complaining.
I'm trying very hard to work this out with JDS, but I wanted to come here and ask if it was the case, am I the only person with this issue?
It's almost impossible to sell something that's 12" tall because it's so bowed, you can't hand it to the customer without looking like you sold them junk. You can't use it for engraving a sheet of products because it's bowed so far, it's so far out of focus that it won't work.
I've got my own work arounds for some of it that helps, but I shouldn't have to be "working around" material made for laser engraving.
It's a 1 day ship from them to us, so it's not like it's spending days in humid weather.
Anyone else seeing this problem? Maybe it's a local issue?
The center photo is 1/8" baltic birch under the straight edge. The bow is worse, but the weight of the steel ruler took some of the bow out of the photo. I will add that this material was order around 3 in the afternoon, we got it around 10:00 the next morning, and I pulled it right out of the box and put it on the table, just like this.
rowmark1.JPGrowmark2.JPGrowmark3.JPG