Purchased a Delta Drill Press model 18-900L in February. Due a $100 rebate. 8 months later nothing!
On 7-31 I sent an inquiry.
On 8-2 I received this reply to my inquiry:
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Dear Todd,
Thank you for reaching out to DELTA about the status of your rebate submission. We are still behind on processing these rebates due to a back log in our system. I am not sure how far we are behind at this point, but I will look into this matter some more. I will see if there is anything I can do to get your rebate moving faster through our system. I will let you know as soon as I receive an update as to when your check is to be mailed.
We would like to thank you for choosing to purchase DELTA products.
Sincerely,
DELTAŽ Power Equipment Corporation
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I appreciate the timely response but after 5 months it's a lame excuse. Now after 8 months it speaks volumes of what Delta thinks of its customers.
I sent another email on 10-15, it was not exactly polite. No reply. Sent another polite one tonight, will see if I get a reply. The not-so-polite email threatened to spread the word about not getting my rebate... so here I am, spreading the word.
8 months is beyond acceptable. Not replying to my email 2 weeks ago is unacceptable. Personally I will never buy another Delta product.
Manufacturers count on a certain percentage of people not submitting rebates or not filling them out correctly. Then they send the rebate check in an envelope that looks like junk mail. I thought Delta/Beisemeyer was above this but I guess not.
If I knew how to complain to my state Attorney General I would. There should be a law on rebates: Must be sent in a timely manor, must send email notice, must not look like junk mail.
Todd