Me:
I've been collecting hand tools for my retirement for years now and just realized that I duplicated an
order for a plane. How long do we have to return an unopened item? I got a pair of skew rabbet planes
in December, 2009 (order yyyyyy ) but ordered a duplicate right handed one in in March of last year (order zzzzzzz).
Them:
Thank you for your e-mail. Normally, we have a 90-day guaranty. But since the duplicate plane you purchased has never been opened, you are more than welcome to return it for a refund or exchange by using the return label, which covers the return postage costs, included with your last order. If you do not have a return label, please view the following link for a printable version of the return label: http://www.leevalley.com/us/home/Ret...angeFormUS.pdf.
Simply place the return label on the outside of the parcel and take it to your local post office. Please include a brief note with the parcel indicating why you are returning the item as well as your complete mailing address and/or customer number as this will help our Returns Department process the return quickly.
We look forward to hearing from you again.
Regards,