Recently there have been threads relating to the future of laser engraving and another by Tom Bernard offering a great idea starter for those trying to develop products to market.
This thread is along that line but deals with the need to continually evaluate your business and your marketing efforts. For example, when I started over 15 years ago it was my idea to cater to the woodworker. I quickly found that that was a sure path to failure and began to alter my plan. Fairly soon I found that engraving name tags could be lucrative. A thing as simple as a label on the back of my work got me started on an element of my business that still provides good income many years later.
Gradually, I saw the need to offer more than just engraved name tags. I purchased the MagicTouch program of color laser transfers and I could make name tags in color as well as to enhance my plaque offerings with color transfers. I then purchased dye sublimation equipment but, being home based and without a good marketing plan for it, soon found that I had not made a good decision for my business. After a short time I dumped the printer and gave away the expensive ink. Now, if I need to sub something, I have My Transfer Source make the transfers and I press them.
I also realized that sublimated mugs were not for me and sold my press. I now offer mugs but have a wholesaler make them for me. I made t-shirts for a while but soon realized that it is just too competitive for a home based based business to compete. They were quite easy to make but inventory was a problem. If I have an inquiry I'll call a local wholesaler for a price but I won't make any more myself.
I've bought and sold two pantograph engravers. I bought a good rotary engraver which also allows me to do cylindrical work. That proved to be a good decision and I'm one of the very few in St. Louis who does that work.
A few years ago I bought a vinyl cutter and had great plans to market vinyl in several different ways. It wasn't really good for me. It took too much time for a one man shop and I never had time to develop the marketing plan. It also requires a fair amount of space. I did have an important customer that I wanted to keep so I still have the cutter but I'm re-thinking that as well as it is not paying it's rent.
I've been in and out and back in sandcarving. I don't like sandcarving but I'm going to hang on a bit longer--it's not a moneymaker for me but it does offer an option that I like to have.
I have tried hot stamping and find that I can do without it. I have three machines and soon I'll be selling two if not all.
I just purchased a card printer. I just received an order that paid for the machine, supplies and provided quite a nice profit. I had been wanting one of these for years but could not justify the expense but it provides more options for my name tag business as well as for labeling.
Three or four years ago I purchased a re-furbished laser printer to do black only laser sublimation. That has proven to be another money tree.
Perhaps most important in the refocusing of my business besides the processes I had added or discontinued is my customer focus. I have, for several years, been concentrating on commercial and industrial clients and moving away from individuals or what I term retail customers. Today, I rarely accept any retail business as I perceive it to be a distraction and even a nuisance. Keep in mind I am home based and basically a one man gang though I have a part time helper. Doing business on the internet is so convenient, whereas having retail customers come to my home isn't and further, they don't want to pay a fair price--at least what I think is a fair price.
Since I rarely have an opportunity to do anything creative I will take on a challenging job just to see if I can do it but I rely on SMC to show me the creative side of things.
In summary, I'm constantly reviewing my processes; expanding or removing options focusing on my customer base and what I want my base to be and most importantly, how I can serve them better.