Scheppach Tracksaw Died Today

[Joe Scharle]

with less than 2 hours on the clock
A puff of blue smoke, a stink and that's all she wrote!

[Dave Zellers]

Sounds like my first marriage.

Condolences.

[Joe Scharle]

email reply from the eBay seller (tool_engineer) that I bought the saw from. 2.5 hrs after I sent him my first email. (apparently he's in Chicago)

Dear Joseph,

Thank you for contacting us. I am really sorry to hear about your bad experience with the plunge saw. Here's what we'll do about it:

1. Confirm your shipping address with you:
Joseph Scharle
1234 Home Ct
Hometown, NC

2. Ship a new unit to you.
3. Send a UPS call tag to pick up the defective unit.
a. The call tag will be issued five business days after the new unit ships with UPS.
b. You should be able to use the same carton (to pack the defective unit) that you receive the new unit in.

Please let me know if anything is not clear or if you have any questions, and let me know if the shipping address is correct.

Thank you,

Ria

- tool_engineer

Now, if this works....why would I ever deal with anyone else!

[David Weaver]

That's pretty solid customer service.

If your experience with the next unit isn't better, I can vouch for the makita (which I seem to be doing a lot lately). It cuts where you point it, it's super smooth. It's not cheap, but it's not festool expensive.

[Joe Scharle]

Due to eBay having an old email address, I could receive from tool_engineer but eBay was rejecting my new email. Got that resolved on Friday and he shipped a new saw on Tuesday and I received it yesterday. Next, I'm to get an email with instructions for pickup of the broken saw. That's so I can use the same packaging materials. I can't complain about service like that!

[Zach Callum]

Not surprising seeing that this is the cheapest track saw that you can buy.

[Ole Anderson]

Not surprising seeing that this is the cheapest track saw that you can buy.

Not sure how to respond to this comment seeing as how I just bought the Grizzly version.

[Curt Harms]

Not sure how to respond to this comment seeing as how I just bought the Grizzly version.

I wouldn't be too concerned. Every manufacturer produces things that give up their life smoke soon after being plugged in. Based on Grizzly's history, any problem would most likely be rectified quick. I recall reading about someone who had to return 3 Festool Kapex miter saws before getting one that was right.

[Ole Anderson]

I wouldn't be too concerned. Every manufacturer produces things that give up their life smoke soon after being plugged in. Based on Grizzly's history, any problem would most likely be rectified quick. I recall reading about someone who had to return 3 Festool Kapex miter saws before getting one that was right.

My point was that I thought the response was quite insenstive. I felt the comment "cheapest you can buy" points a finger at the OP rather than the saw. Maybe I just got up on the wrong side of the bed.

[Joe Scharle]

Not to worry, Ole. The OP is neither insulted nor intimidated.

[Harold Burrell]

Not to worry, Ole. The OP is neither insulted nor intimidated.

Oh...well...then I guess we'll just have to try harder.

[Jim Aspin2]

I've seen the Woodwhisperer review. He has three basic reservations...
1) left to right wobble when on the track
2) quality of cut
3) stiffness of the spring that holds the saw up.
Can anyone address any of these?
for example...
1) have they improved the manufacturing or is was his a quality control issue not a design flaw?
2) does a different blade (please recommend) improve the cut
3) have they changed the spring now or can the spring be replaced w/o voiding the warranty?

[Art Mann]

I watched that same review. His conclusion was that even though it has a few problems, it is way better than trying to use a home made guide and circular saw. I have no direct experience since i own another brand but i have read comments on how to address the problems. I can't remember them all, but the obvious one is to buy an upgraded blade to get better cut quality.

[Mike Heidrick]

The dewalt you can adjust for side to side - guessing festool as well. Would be surprised you cant do that with Scheppach or maybe you can?

[Matt Radtke]

1) have they improved the manufacturing or is was his a quality control issue not a design flaw?
2) does a different blade (please recommend) improve the cut
3) have they changed the spring now or can the spring be replaced w/o voiding the warranty?

1) I cheated. I bought the Grizzly add on pack that has an anti-tip clip. It's primarily for when you bevel the saw, but it completely solves the tipping issue.