I got an edge sander. It was damaged in transit, and noted on the delivery receipt.
Basically the switch box was crushed. I emailed them pictures and said that I was willing to replace the switch box, but had no idea if the rest was okay or not, since there was no switch.
They said they would get back to me about it.
I assumed this happens all the time, and would have a quick resolution, but it has been two days.
I know, it is a good opportunity to learn patience....
But for those of you have have been in this situation, what do they do? Replace the obviously damaged part? Replace the tool? Something else?
It's my 7th Grizzly tool and my first problem.
I had a dented motor on a JDS cyclone. It seemed to work okay, and they gave me an extended warranty on it. That seemed fair.
Actually, now that I think about it, there was something wrong with one of my table saw wings and they sent me a new one. But that was a manufacturing defect and not a smashed carton.
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