I just had a new laser machine (RL-80-9060) installed yesterday by Ray Scott at Rabbit Laser. I've read some good things about Ray and decided to go with Rabbit Laser. Ray flew in the night before and got to my house Saturday morning ready to work. Also, note that the as of the time that Ray was getting on a plane to come to me, the machine had not been delivered. The trucking company said they could not deliver it until next week (they were already 2 days late). Carole at Rabbit Laser assured me it would be there and she made it happen. And then asked me to call her at home Friday night to confirm delivery. These guys are focused.
This is a good size machine (about 3' X 2' cutting area, somewhere between 400 and 500 pounds I would say). I figured Ray would think I was some kind of nut wanting to bring this upstairs and through a 29" door, but he just dug in and figured out how to do it. In about an hour, the machine was disassembled, moved upstairs by 3 of us, and reassembled, ready to go.
Ray spent the rest of the day training me. He went over the basics of how the machine worked, identifying the components, and spent plenty of time showing me how to align the mirrors and lens. He had some training literature which was very helpful. We went over laser basics, software, hardware, etc. He even gave me some business tips. To give you an idea of how focused he was, Ray was at my house until midnight, and we didn't even stop for dinner because we were so involved in what we were doing. He worked very hard to make me comfortable, and be as informative as possible.
To be fair, I'm new at this and do not have anything to compare to. However, I'm not sure how you can beat the company owner flying to your house and spending the entire day intent on ensuring you have what you need.
So far, I'm very impressed with Rabbit Laser and Ray Scott and it would appear that I am echoing the sentiments of a number of other folks in this forum.
Ted
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