Yep, to quote W. Edward Demming, "Quality is what the customer says it is." Too many people think that quality can only be expensive, high tolerance products. But the customer may want a product that is acceptable to the job and which is cheap enough to be discarded when the job is completed (for example). In that case, the expensive, high tolerance product is not high quality and the cheap, discardable product is high quality.
So many companies have gone out of business and the owner has said, "But I always made a high quality product!" If it's not what the customer wanted, it's not high quality.
Another way of phrasing it is "Quality is meeting the needs of the customer."
Mike
[A woodworking example: Many woodworkers use Japanese saws, not because they're so much better than western saws, but because they don't have to learn how to sharpen a saw or send the saw out to be sharpened. They just buy a new blade. For them (for their needs), the Japanese saw is a higher quality product than a western saw. It best meets their needs. Those who would argue with those people and try to tell them they're wrong and that western saws are of higher quality are on a fool's errand.]
Last edited by Mike Henderson; 10-12-2013 at 12:06 AM.
Go into the world and do well. But more importantly, go into the world and do good.