I recently purchased, from another person, a used Epilog EXT engraver that was still under factory warranty.
I thought it would be prudent to advise Epilog of the transfer of ownership so I could get any warranty parts shipped to me, if I had any problems, rather than shipped to the old owner.
Unfortunately, I was told after I advised Epilog of the transfer that the factory warranty does not transfer to the new owner - stupid me.
I would have thought a warranty goes with a product, such as most reputable companies would do. After all, even used, this engraver costs more than many new cars - and a warranty transfers with a car.
Very disappointing given all the praise that Epilog seems to get about being a pro customer company.
So, a word to the wise regarding Epilog...