I have subscribed to the Popular woodworking shopclass on demand videos for a while now. over time with all subscriptions my online credit card needed to be updated to renew the subscription. I received an email that the card failed and needed to be updated. I updated the date on the card and it has not been re processed. I have sent several emails to their customer service email in their contacts and all I receive is a canned message with information on things to try. I keep replying that I have not forgot my password, I know the link and actually can log in. I just cannot watch the videos because they need to re process my card. All I ever get from them is the same canned email. It is obvious no one is reading my email and it is very frustrating. I actually enjoy the videos + Roy and am disappointed that it is this difficult to get them. It is so obvious in this day and age that web content is taking over for news and magazine in print and it is hard for me to believe this company can survive if they do not pay any attention to this.... Anyone else have similar problems or know of a way to contact them??? I half posted this as I know some of them actually do pay attention here and maybe this will get through to them. Sorry for the rant...John