Hello folks I have a problem with my machine that’s really cutting into production. I was hoping somewhere within the hive mind known as sawmill creek engravers forum I could find an answer. Here’s all I know and if anyone could help with a possible solution it would be really really fantastic.
I’ve talked with tech support 3 or 4 times so far and continue to have the problem I will continue working with them and I’ve spent many hours reading old posts and searching the forum for answer with no luck yet.
The machine is an epilog legend helix 36ext
when I use the machine two things happen
the x axis randomly jumps location ie. if I’m cutting a row of circles somewhere along the line it just cuts over a random amount and continues cutting as if it hadn’t which means now everything is out of alignment. This happens erratically every day and often enough that the machine is barely usable.
also occasionally the carriage head will take off out of no where at a frightening speed and smash against the side of the machine.
Sometimes these two things happen in conjunction sometimes separately.
What I have done already:
I have cleaned the linear encoder and reader as per tech instructions. (though this machine gets x axis location from rotary encoder in axis motor)
I flipped the cable connecting linear encoder
I then replaced that cable and linear encoder with new ones
I replaced the x axis motor
I tried flipping the cable that runs from the x axis motor to mother board
I’ve run the machine with only itself on the circuit and no other electronics on around it and through a power cleaner with also shows voltage and amperage and it is getting the correct voltage
the erratic behaviour continues seemingly completely at random.
It has also happened occasionally when the machine was just starting and no computer was connected to it.
often i have to end cutting for the day and then it’ll work again the following day until it becomes erratic after a short period of cutting and I have to stop again.
If anyone has any suggestions it would really help me out as this has been ongoing and a very frustrating experience.