Originally Posted by
Peter Quinn
I reject the notion that the consumer is wholly to blame for this race to the bottom. Partially sure, but not wholly. The big box moves into an area, comes in with very low prices, almost predatory, they can sell at a loss for a while. As long as it takes to put the local yard under. And if you watch one of these stores carefully, you can perceive when they think they have the local market cornered, because the quality starts slipping, the prices start creeping. Its little things all across the board. I'd like to say that I absolutely refuse to shop at these big boxes, but its not true, I do shop there, but always wary, and some things I just wont touch. Take electrical receptacles. Buy a leviton receptacle from the local electrical supplier, there is a little spring behind the connection screws to make installation at odd angles easier, like screw up, which is the case fro at least half the installations I've done. The big box...no spring, so you are trying to get the wire around the screw and the screw keeps collapsing on itself....Im not making this up, check it out for your self. So a receptacle from the big box is maybe $.15 cheaper than a supply house? And thats to a consumer, I'm sure electricians buying case quanties would actually pay less at the supply house. And for the $.15 you save you get an exercise in great frustration. Of course if you don't know any better, you think thats how its supposed to go, but I grew up with a dad who was an electrician, and have probably put in 500 receptacles as an indentured servant, so I do know better. Somebody has to chose every single item in those stores, somebody in the back office purchasing department. And they are big enough to negotiate for items specific to them, they have bought entire product lines. Remember when Ryobi was a serious competitive company with quality innovative tools to rival the best, but at very fair pricing? Or when rigid was an independent maker of plumbing tools? Point is they don't sell themselves as the quality leader, they sell themselves as the low price outlet, and sometimes as the "value leader".
It is they who have done the "value engineering".....thats marketing BS for "how can we cut corners on this to lower the price to us without these idiots noticing?" SO they value engineer the entire store, cheapening things in lots if little insidious ways that add to their bottom line, save you a few pennies but leave you with greasy fingers and stained millwork.