I just went to work at a local awards shop and they have an Universal M20. Been using it since 1998 and as best as I can tell it has never had much of anything done to it. They use Corel X5 and I am just beginning to understand it. Of coarse it is out busy season right now and everything I have to laser has to be done 2 or 3 times. I figuring that it needs a tube. Also it will skip lines to be engraved and it is getting to be very aggravating. Am I correct is saying that it has seen a better day and it's time to upgrade? Have to have backup to show the boss.