It's fairly new. They just started offering it a couple of months ago. It's made in China but to Micro-Mark's specifications. (If you believe their website.) I'm beginning to think we are the only ones who actually bought one! LOL! There is just so little info out there on this machine other than a U-Tube video and instruction manual that isn't much help. We are newbies but learning as we go. We have done the Corel files for years and outsourced the cutting to others but wanted to do it ourselves.
We are trying to find other people who also have this machine. We're experiencing a few issues. Thus far their customer service techs have not resolved our issues and have not been of much help, which is surprising for Micro-Mark. We've always had a positive experience there prior to this. We've done far more to fix the issues by researching on our own in forums such as this one.
The symptoms are mostly that the further out it gets from "home" at the upper left, by the time it gets to the lower right it's no longer cutting, just engraving.
It starts out cutting just fine, then tapers off to just engraving.
We've tried various power & speed settings and this happens on 110# card stock, 1/16" chipboard, or 1/32" - 1/16" wood. We tried 70% power and it took multiple
passes to cut 1/16" chipboard so something is wrong. I would think that a 40 watt laser should cut that easily.
It doesn't seem to matter if we're cutting multiple grouped tiny items (1/2" x 1") or multiple larger items 2"-3" square or larger- it's just cutting inconsistently.
The bed was out of level by 1/8", so we shimmed it in one corner. We later raised the bed and leveled it again & made sure the nozzle was set to proper height (in all 4 corners of the bed) with the gauge that came with the machine. We cleaned the nozzle and lens and made sure the screw was tight. The mirrors were way out of alignment when we first got it, so we fixed that. They seem to be in alignment now but we still get this issue. The other problem is that sometimes the air hose gets tangled in the chain, but that's infrequent.
I would be very appreciative if anyone has any ideas. I'm not very techy but my husband is.
Thanks,
Debbie Jones
Phoenix, Arizona
Micro-Mark Microlux Laserknife 2525
40 watt
Corel x7