Glowforge release

[Bill George]

Surprise surprise

Blowforge announce tubes cannot be swapped by end users and the entire machine has to be shipped back for replacement when the tube dies, if end users do it, the warranty is voided. So that's a 70lb machine that has to be shipped back to one of their "service centres"

Anybody left that still wants to defend this unworkable boat anchor?

This is what happens when people that don't understand lasers start making lasers (see my comment on the last page about 3-6 months after release and tube problems, now you know why)

Surprise not, you and about 95% of the people on here including me knew this was not going to fly. A hope the folks who have money wasted on this get their full amount back.

[Rich Harman]

...tubes cannot be swapped by end users and the entire machine has to be shipped back for replacement when the tube dies, if end users do it, the warranty is voided.

I'm not surprised. The warranty is only 6 or 12 months. The tube is mounted on the gantry, so it is in motion. If you replace the tube yourself chances are real good that you'll be out of warranty anyway. And if you are a customer to begin with, you are not likely to be the type of person qualified to replace it.

[Bill George]

I'm not surprised.... And if you are a customer to begin with, you are not likely to be the type of person qualified to replace it.

I'm sorry Rich but that part is so funny....LOL funny.

[David Somers]

Oooooh!

David! A boat Anchor/Laser combo? This could revolutionize barnacle removal in the marine industry? How cool is that!? <grin>

[Bill George]

And David don't forget, it would be water cooled!

[Kev Williams]

As a man who owns four boats I can tell you that it's likely not much good as a boat anchor either.

[Dave Sheldrake]

They have also announced that the order in which orders were placed will not be deciding delivery...it will be decided by who has been the most "Helpful" on their forums AND the shipping date has been quietly pushed back to Aug to Sept this year.

UK buyers are now cancelling en masse as returning the machine to have a tube replaced costs at least £500 in postal fee's (plus the return fee) (plus the $500 cost of the reci made tube)

Kev, if you ever get a surfboard it might be good as an anchor for that

[Matt McCoy]

I had to look at a calendar after reading that announcement, to make sure it's not April 1st. Looks like they have changed their mind:

"Thank you for the clear and thoughtful feedback about our the importance of tube replacement for the community. I heard you loud and clear, and have spent the day with the team discussing what we can do for you. As a result, we're changing our plan. If your tube needs replacement, you'll have two options:
1) We will sell replacement tubes so a Glowforge unit can be upgraded without shipping it anywhere (price to be announced before we ship).
2) We'll replace the tube for you. This is free while the machine is under warranty, and $499 thereafter. This price includes round-trip shipping for your Glowforge anywhere inside the United States. International shipping will be extra. The key change from our original plan is that we'll sell parts rather than a snap-in kit, and we're adding a $499 "we do it for you" option with free 2-way domestic shipping."

https://community.glowforge.com/t/update-to-the-update-well-sell-replacement-tubes/6392?source_topic_id=6369

[Lee DeRaud]

They have also announced that the order in which orders were placed will not be deciding delivery...it will be decided by who has been the most "Helpful" on their forums...

That is simply...mind-boggling. Do they want to get sued?!?

[Bert Kemp]

and it says their investigating options for tube swaps , which I think means they have no idea what there gonna do or how to do it. Which also probably means more delays in shipping.Glowforge is the biggest scam going yikes what was it 45 mil or something.Ya'll keep waiting

[John Lifer]

Yeah, I just went and read the initial and then the reversal, as a couple of guys said, they caved. And I'll bet the guy that posted that just went to the back of the line..... Uh, I guess if id actually ordered one, and especially if it was in the initial preorder, I'd be Really pissed if I learned my machine would be shipped after someone that bought after me.... I'd be thinking right now about sueing! That is a major change in policy that is pretty ignorant.. help is subjective and isn't how orders have been described as shipping for two years! Oh, that is pretty cheap tube if they can ship machine two ways and replace with labor along with tube for $500.... Oh, and another relevation, they JUST STARTED working on the filter system pro machine design.... And just moved production facility again in Feb/March. But they are still "shipping" preproduction machines. Good for them. They have it under control.....

[Jason Hilton]

Where did you see this? Latest update says they're on schedule.

They have also announced that the order in which orders were placed will not be deciding delivery...it will be decided by who has been the most "Helpful" on their forums AND the shipping date has been quietly pushed back to Aug to Sept this year.

UK buyers are now cancelling en masse as returning the machine to have a tube replaced costs at least £500 in postal fee's (plus the return fee) (plus the $500 cost of the reci made tube)

Kev, if you ever get a surfboard it might be good as an anchor for that

[Doug Griffith]

Where did you see this? Latest update says they're on schedule.

Here you go:
https://community.glowforge.com/t/la...-march-17/6368

"Even as we continue to ship pre-production units, I want to share a bit of detail for our production shipments. Early on, we said "all things being equal, we'll ship first to those who ordered first". Here's a little more detail on some of the considerations we'll use before we sort people into delivery queues based on order date.

The first few hundred Pro and Basic units will ship to some of our most helpful forum customers, irrespective of their order dates. Did someone help you on the forum? Click the "heart" button under their post to let them (and us) know! That's the best way for us to determine who's making the community wonderful. Getting these people the early production units will help us smooth out the process for everyone else, since those are the people most likely to share feedback with us."

[Matt McCoy]

...the shipping date has been quietly pushed back to Aug to Sept this year.

Where did you see this? Latest update says they're on schedule.

Here you go:
https://community.glowforge.com/t/la...-march-17/6368

"Even as we continue to ship pre-production units, I want to share a bit of detail for our production shipments. Early on, we said "all things being equal, we'll ship first to those who ordered first". Here's a little more detail on some of the considerations we'll use before we sort people into delivery queues based on order date.

The first few hundred Pro and Basic units will ship to some of our most helpful forum customers, irrespective of their order dates. Did someone help you on the forum? Click the "heart" button under their post to let them (and us) know! That's the best way for us to determine who's making the community wonderful. Getting these people the early production units will help us smooth out the process for everyone else, since those are the people most likely to share feedback with us."

I think he might be referring to Dave's comment that I have quoted above.

[Doug Griffith]

I think he might be referring to Dave's comment that I have quoted above.

"It's been a wonderful, crazy month! We've been clearing production hurdles one by one as we prepare for ever-larger volumes to meet our schedule of shipping all units in July/August"

August or September, what's the difference when you've already waited close to 2 years and are then told those with louder (applauding) mouths get cut to the front of the line.

That is a slap in the face to early backers.