Since we bought the machine brand new in late 2014 it's been a bucket full of problems. Epilog tech support was very nice and helped us until we got the machine back up and running. We've replaced the tube early 2015 once and almost replaced it again last October, but magically it stopped the line/pause issue for awhile. Now I think this one might be done. We started seeing a line as some of you already know (thx for the help) in the engravings (very random), but we're starting to think that was a sign the tube might've been kicking the bucket. I've read and read, tried every suggestion I could find. Looking at the motherboard we can see the LED's light up/turn off when the glass lid is open/closed and same goes for the front panel. I could only find one limit switch on our machine in the Z axis, free from any blockage/sticking.
I'm looking at the back of the tube now and see three LED's. Starting at the top going down, Red, Yellow, Green. The Red is on, Yellow very faint (same goes for D10 on the MB) and is Green on. Looking at the MB I can spot the sensor LED's when opening the front door/lid. Now to test the laser without running a program, I'm using the "Maint" feature "Align Laser" and pressing the up arrow to fire the laser. Nothing happens, not even the laser on sound before firing anything that we've heard before. I hope that makes sense, sorry I'm very bummed/nervous what we're going to do about our pending orders...
Any suggestions?
Epilog Issue MB D10 Color Blurred Numbers.jpg
Epilog Issue Laser Color Very Faint.jpgEpilog Issue Power Supply.jpg