Originally Posted by
Rob Lee
Hi,
Am at the cottage, with spurious internet. It is also Thanksgiving weekend up here...so a bit tough to get ahold of staff, so I will have to go on my memory...which, while I trust is accurate, I will still have to verify on Tuesday.
Firstly, I am aware of only one ticket opened against this plane, and that was for some epoxy bleed-through at the base of some handles. We pulled and checked stock for this, though some customers may have planes with this. Of course, we will put right any with this cosmetic issue.
There is no customer call program in place... I suspect Mr Fretwell was called by London store staff as a follow-up...just being proactive. I still have to verify this.
The planes are in continuous production at this time, so there are no different batches.
One of the first customers to receive the plane did note that it was difficult to get the fence onto the rods - but once on, the fence moved freely. We diagnosed this as an order of operations error....the rods in the body were being clamped in place before the fence was mounted. The precision to which we machine holes in fence and body is such that there is only enough play in the system to assemble if everything is left loose. This is where I expect the store contacted Mr Fretwell - to see if he had a similar issue. I have no idea by whom or how the term wracking was introduced into the conversation, though it seems to have been. Most likely it was used before the assembly sequence explanation was diagnosed.
As with any fenced plane, there is a learning curve to its set-up and use...and this one is no different. I will ask the store to set up a session with their Veritas champion (product expert) at his convenience to work through any issues he is having. This is something we are always pleased to do, for any product.
Cheers,
Rob Lee
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