3 years ago, I bought a really nice LED light for the shop. Link.
A couple weeks ago it failed and despite several attempts to revive it, I couldn't. Now I LOVE this light. It does exactly what I need and I use it all the time. So I called LV hoping to buy a replacement part. I was prepared to buy a whole new light if they didnt have any way to do that.
To my surprise, they decided to send me a whole new light - gratis. He only asked me to ship the old one back with a label he was including with the new light.
A small thing. But yet another reason that LV is my favorite tool supplier.
Fred