Jeff
Take a deep breath and relax
Forums like these have members that run specific hardware and software and I doubt that any are tech support people associated with the laser you bought
If none of the members have the specific laser and software you bought you may not get your questions answered
People can only make guesses
My neighbor has a chinese 80w laser (direct imported) and he has to mirror the image in the graphic software before sending it to the laser
He has not found a solution to it but because he spent half the price of a US company importing the same laser or 1/5th the price of US manufacturer laser he just lives with it
www cnczone com maybe a better place to ask your question