One thing I meant to address earlier and forgot is this statement:
OP: "I tried submitting a negative review of the item and they deleted the review."
I have zero issues with this as the OP did not submit a review of the ITEM but Acme's CS. It is just like people giving 1-star reviews on Amazon for an item that arrived late, did not arrive, was sat on my the Fedex elephant or thrown from the street to the door by UPS's next Aaron Rodgers wannabe.
Of all the laws Brandolini's may be the most universally true.
Deep thought for the day:
Your bandsaw weighs more when you leave the spring compressed instead of relieving the tension.