I pulled a padded envelope out of the mail today and wondered "what did I order"? After locating my specs I notice the return address is Lee Valley. Hmmm - I don't have anything on order from them. So I open it up to find a letter and a smaller envelope inside. The letter explains that since I recently purchased their jointer fence (actually it was free with the LV BU Jointer) they were sending me a new set screw. Seems the ones on the first units weren't entirely satisfactory so they were replacing them. That's what I call great customer service.