We too often complain and gripe about things that bother us and I won't hesitate to let a company know when they or an employee screw up. However, I also think it's just as important to let companies know when an employee does things the way they should be done or the company itself. I got an ad a couple of days from Lee Valley with an article about building a bat house. As much as I'd like to build one the wife isn't having it but I was impressed by the article that touched on the importance of bats and the challenges bats are facing with white-nose syndrome. So from trying to help his employees continue working during the pandemic, offering his customers free shipping and probably not making much of a profit and also trying to better the environment I think Lee Valley is doing it the right way. They are the kind of company I want to see succeed and a place I'm happy to spend my hard earned dollars. So...Kudos to Lee Valley. Thank you!!!
PS I'm in no way associated with Lee Valley and haven't been a customer for that long. Clearly, I appreciate the way the owner, Rob I believe, runs his business.