Beating up on Harbor Freight seems to be a popular sport.
Its only fair to give them kudos for when they do something good.

My wife and I joined the Insider's Club a few weeks ago and I tried to go online today and log in.
I kept getting an error so, I called their customer service line.

I left a call back since the message said they were having heavy traffic and suggest I let them call me back instead of holding.

20 minutes went by and they called me back.
They asked me what the email address was for the account and there wasn't one that matched what I told them.
Next they asked what phone number, but, before I could answer, they asked for the club member number - which I had handy.

Less than 5 minutes from the callback and I'm logged in.

When they set up the account in the store, they entered a character in the email address wrong.

Nice job & way to go HF support.