I'm sure you picked up on the reaction to asking a client to pay for a problem with your product . That aside, I may have missed it but did not see how you account for movement. It doesn't really matter how as long as you do. Since you have had 90+% success I assume you have a method. Also the fact that the outer edges are raising doesn't really point to an absence of buttons, z-clips, figure 8's, slotted holes, or some other method of movement allowance. Is it always an outer, unsupported edge?
"A hen is only an egg's way of making another egg".
– Samuel Butler