Originally Posted by
Jamie Buxton
Jonathan --
Welcome to the Creek.
What I'd like for Sketchup is a real manual. As far as I can discover, the only documentation for SU is the tutorial. That's not a manual.
The way a good manual works is the following.... I'm in the middle of something with Sketchup, and I want to do something I think SU should do, but I don't know how to do it. I go look in the manual's index, using words which I think of, and the index directs me to someplace which describes how to do what I want. That's a good manual.
A good index is not a computer-generated list of key words. It is constructed carefully and thoughtfully by a human, and it is real work. He or she knows the product inside and out. He or she also can look at the product from the point of view of the user, and realize that the words I might use to describe something are not necessarily the same words which SU authors use. The index has to help the newbie users as well as the experts.
I'm sure I'm preaching to the choir here -- telling a professional tech doc person about indexes. You know what I'm talking about. I'm afraid the issue must be bosses who'd rather invest in new whizzy features instead of documenting the ones you already have.