I recently ordered a 3/4" mortising chisel/bit for my mortiser from Grizzly. Based on the price, I knew I was taking the low-budget route, but for my hobbyist needs, I was willing to put up with a little less refinement. (I have a set of Shop Fox chisels that are plenty serviceable for my needs, and assumed the Grizzly version would be comparable.) When it arrived, it was less "refined" than I'd hoped. I won't bore you with the details, but it was basically unusable. After spending a decent part of last Sunday trying to get this chisel to work (sharpening it and adjusting the depth of the inner drill bit), I gave up on it and did my 20-odd mortises with a router. (The new chisel couldn't even square up the routed mortises without jamming.)
Monday I sent an e-mail to Grizzly Customer Service explaining the difficulties I'd had with the bit. Considering the low price I'd paid, I didn't figure it was worth paying shipping to return the bit, but I wanted to give their QC department a heads-up that the bit wasn't workable. Within a couple hours, I got a reply from a Grizzly rep apologizing for the difficulties, and telling me the purchase price (and shipping) would be credited to my charge card. I was also told to keep or dispose of the bit as I saw fit.
From comments I'd seen on SMC, I knew Grizzly has a reputation for good service, but this was my first time to need to find out myself. Kudos to Grizzly for handling my issue quickly and with no questions asked.
- Vaughn
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Originally Posted by Shiraz Balolia
