Ethics and fairness require me to amed my original thread about Rockler customer service. I had chastized them for failing to respond to my claim about a defective branding iron.
Long story short, their response got caught by my spam blocker and once I got that problem out of the way, they did everything possible to assist me.
In fact, because I've been a good customer of theirs ( translation -- I spend a lot [too much] on toolsI) it appears they were willing to make an adjustment on the faulty iron but could not find the sales information in their data base. They asked if it was possible I purchased the iron from Lee Valley or someone similar. I WAS EVER SO SURE I PURCHASED IT FROM THEM.
I track all my expenditures through Quicken and decided to do a search by vendors instead of by item as I had done previously, and lo and behold, I purchased it from Woodcraft. EMBARASSED -- RED-FACED, ETC.
I apologized to the Rockler representative and now to the world and proclaim that Rockler does provide good customer service especially to old, forgetful farts like me.