I posted a few weeks ago that I purchased a General 8" jointer and and a General 14" planer on sale at Redmond Machinery.
What I didn't post was that the jointer arrived damaged. I had assumed that either Redmond Machinery or the shipper (Old Dominion Freight Lines)would make it right for me. That was my 2nd mistake. The broken off piece was not in the crate.
I don't like rants. I am ranting, but I'm also posting it so some of you can learn from my mistake. Examine everything you order in minute detail before you sign for it. Dismantle the crate while its on the truck if you have to. Do NOT sign the form unless you are 100% certain no damage has occurred.
I've ordered 6 machines and had them shipped - 3 from Redmond. This is the first time I've ever had anything damaged. Lesson learned.
Following is the email I just sent to Redmond Machinery.
Old Dominion has also denied my claim. I find it hard to believe that the shipper denied my claim merely because I accepted the jointer. I accepted it because I didn't see the damage while it was in the crate, or I wouldn't have accepted it in the first place. Now the shipping company tells me there is no evidence of breakage occurring during shipping. So, with both companies involved denying responsibility for the breakage, the consumer has to just deal with it.
I find that to be completely ridiculous and unacceptable. Granted I got the jointer at a good price, but the damage will affect the price at which I am able to sell it in the future, should I ever decide to do so. It also affects the smoothness with which I can adjust the outfeed table. I selected the General jointer for its quality and that quality has been compromised.
I've purchased 3 machines from Redmond Machinery. Clearly, I am going to have to be very careful of who I order from and who ships me my tools in the future, or I will just have to buy locally.