I recently purchased a Rikon 14" Deluxe Bandsaw (10-325) via Woodcraft. Once I got it home and had assembled the base, I began to break down the box and styrofoam to get to the main bandsaw unit. It turns out the frame was bent where it bolts to the base. I called Rikon customer service, explained the situation, sent them an email with pictues, and they determined that the frame had been bent prior to boxing the unit for shipping. They shipped me a new unit (the delivery service wheeled it directly into my garage) and told me to keep the original. So, basically, I have replacement parts for: motor, wheels, blade, bearings, etc. etc.
This was my first experience with Rikon. The fact that I had to wait an extra week to get up and running was a pain, but it has paid off in the long run. I finally finished the assembly/adjustments today and have cut a few pieces of wood. I'm very pleased with the saw and with Rikon.
Regards,
Rob