I ordered an A-Line-It back in May. On June 1st first they sent an email that said the item was backordered 2-3 weeks. I immediately replied (June 2nd) and asked to cancel the order with no confirmation. On June 7th, my credit card was charged the $59.99. I sent an email asking why the card was charged when I had asked to cancel the order. They replied that the email was not received in time and the order had ALREADY BEEN SHIPPED. Now, it has been more than 2 weeks and still no gauge. Multiple emails asking for shipping and tracking information have gone unanswered. I called the 800 number this morning and explained my situation. He looked my order up and said it was going out on Monday. What's wrong with this picture? I was told it was already shipped and that's why they couldn't cancel the order. I would have told him to not ship and refund my card but I recently switched to Bank of America from a local outfit and the card I used is no longer valid. CAVEAT EMPTOR!!!!!!!!!!!!