All too often we only hear about a company's customer service when there is a problem. I'm happy to say that I have positive things to say.
Back before Xmas I had bought a wolverine sharpening jig and assorted extras. When I mounted the bases and put in the 3x5 platform the platform was not square to the wheel. I assumed it was my rush job to get everything usable and figured when I redid the grinder mounting at some point I would get the bases mounted properly. Turns out the bases were not off, the arm the platform is mounted to was welded crooked, found this out when I finally got around to redoing the grinder setup. Long story short I had no receipts and an 8 month old tool, contacted Oneway and their simple response was send it back and we'll replace it.
Got the replacement today its perfect. Two thumbs up to Oneway's service.