I'm failing to see what's wrong with Leonard Lee's request. He runs a business, and the purpose of a business first and foremost is to make a profit. Without that, all of the warm fuzzy things that people think about when they think of a company they like (if you buy from them, that you like their deals, service, products, ... and if you work for them, that you like going to work) don't exist.
Life is getting tougher for LV because of the exchange rate, so Leonard is trying to recover costs that he genuinely shouldn't have had. Seems reasonable to me. It looks like canada post was basically just throwing their weight around and telling customers that they would hold them responsible for something, but wouldn't take care of the converse.
What would you do if it was your money?
Lee Valley gives people unsuspected refunds after the fact...people are giddy.
Lee Valley expects money back form over-charge...he's greedy????
Gary
The government use to run Canada Post as what they call a Crown Corporation. It is no longer a Crown Corporation, but it still has a mandate to provide a service to all Canadians.
When you live in the second largest country in the world, it is pretty hard to make a profit delivering mail.
Same thing with the airline Air Canada. Prices aren't cheap, but they have to fly into small markets to provide a vital service, and by so doing, they loose money.
Last time I checked UPS didn't deliver at the North Pole.
The concept of fair trade and open markets assumes that everyone is operating on a level playing field, which is never the case. China case in point, keeping their currency off the market.
Lee Valley provide a service that we woodworkers want, but at the cost of "No Sales- 50% Off". So we pay for it, and we pay for Canada Post not doing the right thing. If Canada Post wanted the $$$$ all they had to do was raise the price to be fair and open and honest. All these things seem to be what we all like about Lee Valley Tools.