Your Vote: Best Customer Service

[Brandon Shew]

Incra and Le Valley for certain. The guys at my local Woodcraft are good too.

[Jim Becker]

Lee Valley and Bob Marino, by far the best.

But I've had great service from Mini Max as well as my local woodworking store, Woodworker's Haven in Southampton, PA.

[Burt Waddell]

Without a doubt - Dino and George at Eurekazone.

[Ken Fitzgerald]

My new dentist......I started going to a new dentist a few weeks ago.

Last Wednesday morning I sat down in his chair......2 1/2 hours later I climbed out of the chair with a final crown in place. He has his own CNC and no more temporary crowns.....While in the chair he removed an growth on the underside of my tongue.....

Friday evening about 7:00p.m. he called to see how the crown was doing and to tell me the pathology report said "fibroma......benign"

He always calls a day or two after he does a procedure just to see how things are going.......Nice touch IMHO!

[Matt Swanger]

1. Mike at PLS lasers, he explained his tools and sent me a free detector when I was sold a kit that should have had one. I have made a ton of money off their lasers in the short time I have owned them.
1(tied). Dino at Eurekazone, he takes the time to explain his tools as well, even the best ways to use them. His tools have made onsite woodworking possible in a small case.
3. Emma at Bigfoot.

[Doug Hobkirk]

I think it's quite remarkable just how good the service is for many WW companies, but I must single out EurekaZone (or EZ) even though I admit that this judgment is not completely fair. At EZ you are dealing directly with Dino, the inventor himself or his right-hand aid. And he is, in my opinion, a total zealot - he loves his products, he loves his customers, and he goes far beyond reasonable service, just like I do with my family.

It's like dealing directly with the sawyer vs dealing with a lumber yard.

[Tim Turner]

Definitely Eurekazone. They have the world's best guarantee, and offer advice to best meet customers needs.

[Scot Ferraro]

Lie-Nielsen has the best service, IMHO -- dropped a #8 and dinged the end and the handles -- they repaired everything for free and even put on new wood handles and knobs. They have shipped stuff to me for free and sent me free replacement parts for screws, etc...

Whiteside Router bits is also awesome to deal with -- when the bearing on a cope cutter was frozen they replaced the entire bit free of charge -- dealt directly with the plant manager and the bit had been used on my kitchen remodel.

Have not really had to deal much on service with any of my other tools/machines so I am lucky in that regard.

Scot

[Bob Malone]

LV, Ed at Clear-Vue, Gary McPhee at SC and finally Mike Fiantaca at Digi-Kit!!

[Adam Stone]

Ditto - Couldn't have said it better myself.

Adam

[Brian Willan]

Lee Valley
Dino at Eurekazone

These 2 have gone far beyond the call of duty in helping me in the past.

I couldn't agree more with these 2 choices.

Cheers

Brian

[Dennis Meek]

These all rank #1 with me in customer service: Festool, Sawstop, Lee Valley, Grizzly, Dave Osborne.

[Gary Keedwell]

Sears Roebuck......


Gary

[JR Van Cura]

Dino Makropoulos and friends at Eurekazone. Oustanding customer service.

Regards,
JR Van Cura

[Kevin L. Pauba]

Yeah ... Dino at Eurekazone (EZ-Smart). Great products and great advice offered almost daily in the forum.