Epilog laser stopped firing!

[Bill Cunningham]

Well Frank.. Doing something involving Women has always been my downfall too... Hope it's maybe something like a loose wire.. the current exchange 1,800.00 USD = 1,251.40 GBP

[Frank Corker]

Not in my country Bill. Double that figure and you still aren't there!

[Scott Shepherd]

Not in my country Bill. Double that figure and you still aren't there!

What? More than $3,600 for a new tube? Are you buying a new tube or having a replacement sent in? If the Epilog tubes are over $3,000 then people better start paying close attention to that when they buy a machine. ULS would be around $1,200, and I thought Epilog was saying they were not much more expensive than ULS. If they are more than 3 times what other lasers are, then people need to know.

I thought I recall Peck saying that they had really brought the cost down on replacing tubes.

Or are you upgrading to a 60 watt to make that cost go there. If it's upgrading to the 60, then I can understand the difference.

[Frank Corker]

No. To upgrade to 60 or 75 watts you need two different motherboards, two extra fans and different powerpack. Something has happened apparently in the last few months, what I was looking to pay for an upgrade is what I am now paying for a replacement. I was told that the exchange rate has changed, but believe me, it's not that much! I can't complain though, crying as I am, Epilog have been very good sorting out other issues I had in the past. But yes, it has to be a big factoring point when pricing jobs.

[Scott Shepherd]

So over $3,000 for a swap out for a 45 Watt tube? WOW.....

[Dan Hintz]

That's about halfway to a new tube...

[Larry Bratton]

Gosh, Epilog replaced my 40watt tube under warranty about a year ago and I had to put up $1500 as a deposit until I returned the old tube..but $3000!!! Tell me that ain't so.

[greg lindsey]

Epilog quoted me 2700.00 for replacement for my 60 watt, plus 1500.00 deposit and shipping or send in mine first and it would be 2500.00, no deposit plus shipping. Mine is working fine ( turning monitor, so it dosent see me typing) but was just courious, since this topic was going.

[Frank Corker]

I'd just like to give a hats off to the boys at Identify.co.uk for the speedy and thorough job in getting me back online. New laser installed and backup and running in 45 minutes. So far it would appear that I have the alignments all set correctly and the laser is cutting and engraving with the precision I have come to expect.

So my thanks to Epilog for getting the laser despatched so promptly and Identify for fast delivery and technical assistance.

[Darryl Hazen]

Hip Hip Hooray ! Hip Hip Hooray ! Hip Hip Hooray !

Glad to hear you're up and running again.

[Dee Gallo]

So glad you're back in business before serious withdrawal kicked in... Epilog comes through again, yay!

Congrats, dee

[James Jaragosky]

So glad you're back in business before serious withdrawal kicked in... Epilog comes through again, yay!

Congrats, dee

Glad your satisfied with the service you revived.
Also glad to see you back up and running.

[Bruce Volden]

Frank,

I am glad to hear you're back up and running!! I have read every post you've posted and respect the knowledge you have acquired over the years. Hate to lose you from this forum..................so how much do we owe you???

Bruce

[James Fowler]

Frank

I just went through it with my 2005 60w Helix. Mine did exactly the same as what yours did. There was no warning at all. Except mine was during a job. It stopped firing half way through a job.
One thing that I did notice prior to the jobs being started is that some of the times, the laser would not fire right off the bat, it would run 15 or so seconds before starting. That would be my only guess as to thinking the laser tube was starting on it's mortal end.
After two laser tubes, a mother board, and wiring harness. We did get the problem resolved.
It was a laser tube. The first one that was sent to me did not work. Then they sent me the mother board, and wiring harness. Then after sending out the second tube. We did get it to fire.
Therefore returning the original tube, the first replacement that was sent out, a motherboard, and harness.
The both Dan and Ian at Epilog tech support did a great job and assisting me in getting me back in business and the laser aligned. So, $2,911.82 later. We are up and running. It is one of those dreaded things that you know is coming and really dread it when it finally comes. Also, now the laser starts to fire once the job starts, not the 10 -15 second delay.

[Frank Corker]

James mine did start to take a little longer before initially starting off but it was very much dependent on the ambient temperature in my cabin. It also isn't uncommon for other users to have the same thing with theirs, but to suddenly stop working was a little alarming to say the least.

Getting back up and running was the most impressive thing of all, the guys at Identify and Epilog certainly don't hang about, so still very impressed with them and why I wouldn't hesitate in recommending them.