I'm looking for some advise or insight. I made an order with wenzloff back on October 3rd. A month passed without a shipping notification, so I called and spoke with Mike and he explained that he had had some health problems and was just getting caught up. I said no biggie. He said my item was packed and would ship out the next day. After two more weeks of waiting I tried to call again but there was no answer. I have called and emailed weekly for the last month with no response. Meanwhile I've seen updates to his website such as the shipment of a batch of his model 77 saw and a server migration. Now the phone number and address has been removed from their website. Two weeks ago I moved to a new house, so now if he does get around to shipping my order it may not get to me. Repeated attempts to update my shipping address with Wenzloff have gone unanswered.
Does anyone have any insight into mike's situation or know a better means to contact him? I feel like I'm being ignored while other customers are being taken care of. I'm close to filing a fraud complaint with my credit card, but I've read so many positive things about Mike in the past I thought I would ask here first.
Feel free to PM me if you don't want to post publicly. Thanks,
Jared