Dan, Good post...
Couple of other items as well.. We also drop ship for web customers. We charge a $2.50 drop ship fee, as I have explained to them it takes just as long to tape a box, go to the computer and enter the shipping information, print the label, etc... for 1 item as it does for 10. I have never had anybody complain about the fee. Also, (And I need to check again), but when you enter your info into the UPS system and print your label, you get the price. But if you have ever compared the shipping price to the actual invoice????? The shipping price that they show when printing the label doesn't show the "fuel surcharge" on your bill...AND funny enough as I am typing this post I checked one of my invoices and found out that they are charging me a "residential fee" for one of my commercial address customers... HMMM... I know WHO I'll be calling today...