Yup, twisted on either side.
Thanks, good advice about the softer side.
that was my initial thought.
Thanks all for your views.
I will talk to the seller and ask him if I should attempt to repair it, see what he thinks. I don't mind having to fix it assuming I can, but if he thinks I will mess it up more and wants to arrange something, I am OK with that too.
Thanks again
Regards
Pedro