Pricing Advise

[Steven Cox]

I for one hate tacked on fees, you've stated you know you can get the job done so just do it, do a great job and you'll be rewarded with future work. The only time I'd charge an "urgent fee" would be if I had to pay extra staff to get it done on time but I'd be upfront with the customer and make sure he's aware of the extra expence involved to get his job done. Again though the PR on getting the job done without the extra charge should return you a loyal customer.

Regards Steve.

[Dave Sheldrake]

^^^ yup, the repeat work could easily end up being a lot more worthwhile than a one off fee Jack

[Tony Lenkic]

One has to be very careful in case like this........ doing urgent/rush job without being upfront with customer of surcharges may lead to same request down the road.
Urgent charges can be added or removed but it serves purpose.

[Bill George]

I would just say normally for a Rush job that gets pushed ahead of other customer orders I add on a extra charge but you will make an exception this time.

[Jack Clague]

thanks guys, i quoted half of a normal rush fee advising that normally it would be x amount but did 50% to both obtain business and future relations

[Kev Williams]

I never ask customers if they're willing to pay for rush service, and the ONLY time I charge a rush fee is when they tell me upfront they will. And most times I don't charge one anyway. Goes to why I have so many machines, there's pretty much no rush job that I'll ever have to break down a machine to do, almost always a machine available.

FWIW, what I DO try to avoid is "while you wait" work. Most times I can, and will if absolutely necessary. But I've found that, human nature being what it is, once a human gets while-you-wait service, they expect it the next time, and sometimes get persnickety when you tell them you can't. EZ fix is 2-3 hour service...

[Matt Schrum]

For my day job, we generally tack on 10-20% and call it out as a separate line item. That way they see the real price of the item (and don't think "Boy, he sure charges a lot for...") and know the overnight delivery is not standard and they should not expect it on all future orders unless they are okay with the expediting fee every time.

[Jack Clague]

The quote was accepted which is great and I was happy to charge one as the job will eat into some of my family time over the weekend.