It is hard to tell by the picture, but it looks like that is an older break w/ paint having chipped from around the edge as well.

Either way Redmond gets a big black eye for that. I would contact General as well to let them know what kind of crappy service one of their retailers is giving General customers.

As another mentioned, if you used a credit card you have recourse there. Document everything. Call Redmond, tell them to make it right or you'll request a chargeback from the credit card company and they can come get the stupid thing (at their time and expense).

JH