Well the store manager has pretty much lost faith in them too and has asked me to come in Monday and they are just going to take care of it there. Then if we do get the check he asked that I spend it in his store. I won't buy Whirlpool again but I'd buy another appliance at Home Depot. The new management at our local store and I suspect from above has really turned this store around from a customer service point of view. From his accent I suspect they sent someone from corporate in.