Quote Originally Posted by Matt Schrum View Post
I just received the following-- word moved down from the top of the chain quickly!

Thank you for your reply.

We appreciate you taking the time to share your comments with us. We feel customer input is a valuable source of information as we continually strive to improve the quality of our equipment and service. We are working with the factory to fix the issue regarding the tool rest base and tool rest height. We are having a new tool rest base casting made that will be 5” longer and 1/2” shorter. This will take care of both the swing and height concerns. Once we receive the new tool rest bases, we will be shipping them out at no charge. Please note that this will take a few months to be cast, machined, and arrive from the factory.
This is great news! Even if it takes a number of months at least they are aware and trying to resolve the issue. Thank you Mr. Balolia!!