2-1/2 year old Sattilite laptop battery went bad. Two batteries ordered from Toshiba direct did not work. MANY hours on phone shuffled between departments. Last night I was told they had sent the wrong batteries since they could not find the correct one for my model. Last year replacing Wife's battery was a snap.
I asked several of the dozen support personnel I spoke to to connect me to their supervisor, and each time was told that they were the supervisor. (What are the odds?)
anyway Batteries Plus Bulbs store cannot find my model in charts for new battery.

thanks for letting me blow off steam, and consider other brands before Toshiba, I certainly will!

BTW- I have bought many Toshiba computers before for work, home and church. Battery life was often a problem, but easily remedied with aftermarket one.