Luckily I have not had that type of experience at any of my local woodworking suppliers including my local Rockler. The only thing I will not about the local Rockler Store, is the EXTREME disconnect between the internet/corporate databases and the local store. When the Rockler Rewards program was running, I had to manually (via email with scanned receipts) update my account with the corporate office. That was quite a hassle, but the rewards/coupons they sent were worth it. That's not an excuse for the disconnect. In this day and age, there is no reason why they aren't running on the same line.