I tried to be nice, but now I am regretting it. I met a new laser owner at a convention that was Christian based and family oriented. He was showing his laser craft at the convention as was I. He asked some questions about this and that concerning Corel and Epilog. I answered truthfully and shared some of what I know. He is also a UPS driver and had seen some of my stuff in shops. He did not share this information. Hubby and I thought he was very nice and offered answers to his questions. That, I thought, was being very nice.
Today, one of my shops that uses our services called and said that she had been told that we were not interested in doing what he "specializes in" which is personalization.
I told her we are and we do consider her one of our best customers. After prying this guy's name out of her, I assured her that we were still very interested in supplying her laser needs as well as rotary engraving and CNC work. She was very upset that he had lied to her and promised to mail his brochure back to him with a "NO thank you" attached.
So, has anyone else had this happen to them and how did you handle it when you came face-to-face with the guy/gal?