I've read quite a few threads regarding ClearVue and they've recieved really good feedback on customer service, unfortunately I've been on the other side of this.
I recently purchased the mini-cyclone that fits on top of a shopvac, and within a couple weeks the PVC housing started to crack at a joint. Not a big crack, but it doesn't take much to cause an efficiency drop.
I sent a picture to Ed and asked if I could get it replaced. His response
Peter,
That is just a surface crack and should pose no problem as to the efficiency of the unit. You can run a little caulk in the crack if you want to. We machine a "V" in the plastic within about 1/32" of the surface. We then heat and bend the sheet and the seam is glued solid. What you are seeing it just a crack in the skin.
Regards,
Ed
Personally, I think the picture shows that it is more than a surface crack, but I gave him the benefit of the doubt. I responded that it was clearly a crack all the way throught the housing and that there was a lot of dust on the filter. His response:
Peter,
If the "V" under the skin isn't glued, you can put some caulk on it and that will take care of it. As to getting a replacement, you would have to ship it back to us and pay for the shipping. Also, you will be responsible for any shipping damage to that unit. I don't recommend doing that but if you want a replacement, that's what you'll have to do. If it arrives here damaged then you will have to deal with the shipper to get it paid for....I will not be responsible for shipping damage on the return trip.
Regards,
Ed
I could fix the crack myself of course (probably easier than boxing it up), but I don't think it's my responsibility. What bothers me more than anything is that there is no effort to help, or even an apology for the issue. All he did was deny the issue and responsibility. This isn't just a case of bad service, but bad attitude as well. Since others have had good luck with ClearVue, I hope that this is an isolated issue. I know it will be for me as there won't be any repeat business