Back in Oct I ordered a shop fox fence with 7' rails. About 8 days later I received a shorted shipment. They did not ship the 7' rail and angles. After chatting, and phone conversations with 3 different people I finally got someone from hardlines to understand the situation. They agreed to ship out another fence set, since it was impossible for them to just ship the missing rails. So I agreed to this. When it was to be delivered they were to take back the original.
Well after waiting for the 2nd shipment. They shipped just the fence and legs, no rails AGAIN. This was discovered before final delivery to me when the trucking company called me. I had the trucking company verify what was in the shipment. And Amazon made the same error as the first.
Now its been 6 weeks since first order and I still have not received a refund as they have not scheduled a pick up of the first short order. The 2nd order was cancelled durring shipment so I was not charged for it. I am at my witts end with Amazon on this. They will not take back the original shorted shipment by UPS even though its light enough and small enough for them to take it. But because it has to be shipped by truck when shipped by them. It must be returned by truck shipper.
I have always had very good experiences with Amazon, but this really takes the cake.