i have found out over years usually seems to be the driver and their mood not company. back in 94 when started my tool buying adventures. had 1023tablesaw 8" jointer and 2hp dust collector delivered from grizzly, had basement shop with no lift gate. the driver helped me unload truck and get all the stuff into my basement shop.. imagine my suprise when few months later bought a 3hp shaper and driver showed up and told me my problem getting tool out of his truck....