I know that the topic has been addressed so often, however, I believe its important to just give kudos where they are deserved. My sweet wife purchased a set of LV bench chisels in O1 for me for my birthday. However, when they came, I received two 3/8" (one in O1, one in PM-V11) and no 1/2". A very short phone call with a very pleasant person and the 1/2" is on the way to me. The PM-V11 will be on the way back to soon, prepaid shipping of course.
So much easier than trying to get support for other products I've used.
I just love those guys.
Jeff.