[OP]
Contributor
I upgraded to windows 10 about 2 months ago and now my internal DVD will not work. I have spent countless hours with Dell Tech Support and no answers. Need help. They say age of computer 2012 and windows is the problem but they can not fix the problem.
Contributor
I can't help you with that, but external USB connected (and powered) DVD drives are pretty cheap. The use of DVDs seems to be declining.
Mike
Go into the world and do well. But more importantly, go into the world and do good.
Contributor
Might just be the DVD is bad. Last month during a local recycle day I must've threw out 8 or 10 old CD and DVD drives from over the years that quit working.
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ELEVEN - rotary cutter tool machines
FOUR - CO2 lasers
THREE- make that FOUR now- fiber lasers
ONE - vinyl cutter
CASmate, Corel, Gravostyle
Member
restore windows 7 to eliminate the problem? or as some have said it could be a hardware problem. can you try another dvd drive?Originally Posted by Robert Willing
Member
https://support.microsoft.com/en-us/kb/314060 Try number five?
Member
If it worked for 2 months, then it's obviously not a problem with the age of your PC.
Some online techs are seriously clueless.
Have you tried wiping the boot drive & installing clean? (use "diskpart" during the installation. - See the Microsoft tech pages for how to do this fairly simple routine.)
Or for a quickie: Try updating (or just deleting and re-installing) your drivers. (All of them, not just the one for the external drives.)
Also check / reinstall your BIOS. A corrupted BIOS will usually (not always) result in your clock's time going off, so that's a big clue. But even without that, its settings could change, and that could affect the SATA setting for you drives, which could then cause weird problems with an optical drive even if your other drives are working.
Contributor
That's good advice. It's tough to trouble shoot a device when you only have one and can't swap another. I have a Samsung USB DVD and it seems as fast (if optical drives can be called fast) as SATA internal DVDs. I think DVD/BluRay still have a place for O.S. install and archiving.
Contributor
It is most likely the hardware and not the software. DVD hardware failures are the #1 component failures on PCs.
Spend the $15-20 for a replacement DVD from Amazon. They are very easy to install and are plug n play.
Contributor
They're easy as long as you know the difference between IDE & SATA. A 2012 machine seems likely to be SATA but it'd be good to check before ordering. If there's a connector with a whole bunch of holes in the cable connector about 2" wide it's most likely IDE. If the cable from the motherboard to the back of the drive is pretty small with another similar cable going to the hard drive, it's most likely SATA. If in doubt, you could check google or wikipedia for pictures.
Member
Every PC sold in the last 5 years should use SATA cables.
SATA has been around about 10 years or so.
Gerry
JointCAM
Contributor
It should be SATA but it doesn't hurt to check. I have a Gigabyte MoBo with 6 SATA ports. Two of them seem to operate in IDE mode. If I plug a SATA DVD into one of the SATA ports that isn't running in IDE mode, a Windows DVD won't boot.
[OP]
Contributor
Thanks for all of the input. If you turn off your computer and restart it hold down the F12 key and it will tell you what drive you have.. Just hit the esc key and you will return to start up.
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